The Magic of Machine Learning

From an outsider’s perspective, machine learning looks like complete magic. I initially wanted to get a surface-level understanding of how it all works by watching a few Youtube videos on the topic but it was difficult to get even a blurry picture of what was going on without some hands-on learning. So I decided to watch a full class on Udemy instead. The result? I accidentally developed a major passion in machine learning (oops). So here’s a quick overview of my current adventures with Tensorflow as I attempt to put my current knowledge to use on Kaggle’s Titanic Competition

Beyond Ticketing: ServiceNow as Your Infrastructure Automation Hub

In the infrastructure engineering world, there are few things that elicit as many deep sighs as ServiceNow–second only to the coffee machine going down, maybe?

It’s often seen as a bloated platform used only for ticket management and the dreaded change request process. But, after more than nine years in infrastructure engineering across multiple enterprises, I’ve come to love and appreciate ServiceNow’s potential as a powerful automation hub. When properly leveraged, it transforms the cumbersome ticketing system into a robust platform for infrastructure orchestration, compliance automation, and self-service IT operations. Here’s how I’ve turned the platform everyone loves to hate into the backbone of an infrastructure automation strategy.